TEN POLICIES

Child Safety Policy:

We kindly request ONLY those receiving services be present in the service areas. Children under the age of 12 cannot be left unsupervised at any time and cannot be present in the service area during the service of the supervising adult. Any children under the age of 12 will need to be supervised by an adult not receiving a service at all times. Older children, (12+) capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.

We require a minimum of 24 hours notice for all appointments that need to be rescheduled or canceled. Failure to do so will result in a cancellation fee or a required non-refundable deposit to book any future appointments. We take the livelihoods of our providers very seriously and appreciate your understanding.

TEN accepts the following credit cards: VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. Checks are not accepted.

Out of courtesy to our other guests and the service providers, we ask that cell phones be switched to silent mode and not used while at TEN.

If you desire to leave a gratuity to a staff member, it can be left as cash, or as a separate line item on your credit card slip.

TEN is a non smoking environment.

Prices are subject to change without prior notice. Please check our website or call our Guest Services team for current pricing.

All sales of hair tools, brushes, or accessories are final. All other products can be exchanged or returned for salon/spa credit if returned within 14 days of purchase and are at least 75% full.